Privacy Policy

1. Introduction

Scott Built LLC, doing business as ScottBuilt Roofing & Construction ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scottbuilt.com and use our services, including text messaging communications.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Street address, city, state, and zip code
• Details about your roofing or construction inquiry

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests for services
• Schedule and confirm appointments, including roof inspections
• Send follow-up communications related to your project
• Send text message reminders and updates about your roofing project
• Improve our website and services

4. Phone Number Privacy & Text Messaging

We do not share, sell, rent, or trade your phone number with any third parties for marketing purposes. Your phone number is used solely for the purpose of communicating with you about your inquiry, project, or services you have requested from ScottBuilt Roofing & Construction.

If you opt in to receive text messages from us, you may receive messages related to:

Customer Care Messages:

• Appointment confirmations and reminders
• Follow-ups regarding your inquiry or estimate
• Project updates and scheduling notifications
• Responses to support requests or ticket updates

Promotional Messages:

• Special offers and discounts
• Event promotions and service announcements
• Seasonal maintenance reminders

Each message type requires separate, explicit consent collected through independent checkboxes on our contact form or chat widget. Marketing consent is not combined with transactional consent, and neither is shared with third parties. Consent is not a condition of purchase.

Message frequency varies depending on the nature of your inquiry and the status of your project. You may receive anywhere from 1 to 10 messages per month.

Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan and any applicable charges.

5. Chat Widget

Our website uses a live chat widget that allows you to communicate with our team in real time. When you interact with the chat widget, you may voluntarily provide your name, phone number, and email address. This information is used solely to respond to your inquiry and provide customer support.

During the chat interaction, you may be presented with independent consent options — one for receiving customer care messages related to your inquiry, and one for receiving promotional messages. These consents are collected separately and are not combined.

The chat widget is powered by a third-party service provider (GoHighLevel / Lead Connector) that processes your information on our behalf under contractual data protection obligations.

6. Opting Out of Text Messages

You can opt out of receiving text messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a confirmation message and will no longer receive text messages from ScottBuilt Roofing & Construction.

If you need assistance, reply HELP to any text message, or contact us directly at [email protected].

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Third-Party Services

We may use third-party service providers to help us operate our business and website, such as CRM systems and communication platforms. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

9. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: